ALL RETURNS MUST BE PRE-AUTHORIZED.
All product returns must be accompanied by a “Return Merchandise Authorization” (RMA) number. Please call 1-800-637-3090 for an RMA number before returning any products. Please write the RMA number on product packaging and shipping paperwork. Return to: 2808 Gemini Court, Champaign, IL 61822.
A return must be received within 30 days of RMA issue date. Items returned without defect, in new condition, will be issued a credit minus shipping costs and a 20% restocking fee. Full credit, including freight if applicable, will be issued for defective or warranty returns. Cash refunds will not be issued. Credits must be used against future purchases. Credits unused after one year from issue date will be cancelled.
Custom manufactured products may not be returned for credit.